Contact Us

Need assistance with your Nationwide 457(b)/401(a) or Post-Employment Health Plans? We’re available to help.


Call our Customer Solution Center at 1-800-891-4749 for questions regarding:

  • Loans
  • Online account access
  • Unforeseeable Emergencies
  • General plan information including contribution limits and investment options
  • Fund prospectuses
  • Beneficiary updates
  • Qualified Domestic Relations Order (QDRO)
  • Contribution changes
  • Status update on a submitted request
  • Rollovers in and out
  • Distribution requests*

The Customer Service Center is available Monday – Friday 8 a.m. – 11 p.m. ET and Saturdays 9 a.m. – 6 p.m. ET.

*First-time requests will require the submission of a signed paper form; subsequent requests under $10,000 or a change to an existing systematic withdrawal plan can be done over-the-phone.

Call the Phoenix office at 602-266-2733 to talk to your local Retirement Specialist for account management assistance, investment education and guidance on making the most of your plans.

Local Retirement Representatives

Meet with your Nationwide Retirement Representative at your convenience or call our local office at 602-266-2733.


Email us at:

For general information only: You may not make any changes or access any information about your account by email. Most email is not secure and we encourage you to never provide personal information in email messages, especially information such as your Social Security number. Please note that we will get back to you within one business day.


You can fax completed documents to us at 1-877-677-4329.

Keep in mind that information provided by registered representatives is for informational purposes only.

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Nationwide Retirement Solutions and Nationwide Life Insurance Company (collectively "Nationwide") have endorsement relationships with the National Association of Counties, the International Association of Fire Fighters-Financial Corporation, the United States Conference of Mayors and the National Association of Police Organizations.

Nationwide may receive payments from mutual funds or their affiliates in connection with certain investment options. Learn more about these payments.

Retirement Specialists are Registered Representatives of Nationwide Investment Services Corporation, member FINRA. In Michigan only - Nationwide Investment Svcs. Corporation. Information provided by Plan Service Representatives is for educational purposes only and not intended as investment advice.